A Plus Roofing: Revolutionizing Roof Repair in Hickory, NC

Case Study: A Plus Roofing – Hickory, NC Office

A Plus Roofing has been a leading provider of roofing services in North Carolina for over two decades. This case study focuses on their Hickory office, which has become a cornerstone of the local community through its exceptional service and commitment to quality.


Established in 2000, A Plus Roofing’s Hickory office has grown from a small local operation to a major player in the roofing industry across the region. The company offers a comprehensive range of services, including:

  • Roof repairs
  • Roof replacements
  • Preventative maintenance
  • Emergency services


In 2018, Hickory experienced a severe hailstorm that caused widespread damage to residential and commercial properties. The local roofing industry was overwhelmed with repair requests, leading to long wait times and subpar work from inexperienced contractors rushing to meet demand.


A Plus Roofing’s Hickory office responded to the crisis by:

1. Expanding their workforce: They hired and trained additional staff to handle the influx of requests.
2. Implementing a triage system: Prioritizing repairs based on the severity of damage and potential for further structural issues.
3. Partnering with suppliers: Securing a steady supply of high-quality materials to ensure timely repairs.
4. Offering flexible financing options: Helping homeowners afford necessary repairs without delay.


The company’s proactive approach yielded impressive results:

  • Completed over 500 roof repairs and 200 full replacements within six months
  • Maintained a 98% customer satisfaction rate despite the high-pressure environment
  • Reduced average wait times for non-emergency repairs to just 72 hours
  • Received commendation from the Hickory Chamber of Commerce for their community service

Long-term Impact

A Plus Roofing’s performance during the crisis solidified their reputation as Hickory’s most reliable roofing contractor. The company has since:

1. Expanded their service area to cover more of Catawba County
2. Introduced a preventative maintenance program to help homeowners avoid costly repairs
3. Launched a training academy to develop skilled roofers and address the industry’s labor shortage


A Plus Roofing’s Hickory office demonstrated that with proper planning, skilled workforce, and a commitment to quality, even the most challenging situations can be turned into opportunities for growth and community service. Their success story serves as a model for other roofing companies facing similar challenges in their local markets.

By consistently delivering exceptional service and adapting to changing market conditions, A Plus Roofing has not only weathered the storm but has also positioned itself as a leader in the roofing industry in Hickory and beyond.